Our Policies And T&Cs

Privacy Policy

Your privacy matters to us.

At Jones Trust Your Gut, we only collect the information we need to serve you well - like your name, delivery address, email and payment details when you place an order.

We use this information to:

  • Process and ship your order

  • Stay in touch with you about your purchase

  • Send you updates, offers and gut health tips (only if you’ve opted in)

  • Improve your shopping experience through website analytics

We never sell or trade your personal information. We may share it with trusted partners like payment processors, couriers or email service providers - but only so your order runs smoothly.

If you’re in the UK/EU, you have the right to access, correct, or request deletion of your data at any time. Just email us at [jones@jonestrustyourgut.co.uk].

Cookies: We use cookies to keep our website running properly and to understand what’s working well. You can manage your cookie settings through your browser.

Terms & Conditions

Welcome to Jones Trust Your Gut! By shopping with us, you agree to the following:

  • Orders & Payment: Payments are processed securely. Prices are in GBP unless stated otherwise.

  • Shipping: We dispatch orders within [3-5 working days]. See our Shipping Policy for details.

  • Returns: If you change your mind, you can return most products within 14 days (see our Returns Policy).

  • Health Products: Our ferments, supplements and wellness products are not intended to diagnose, treat, cure or prevent disease. Always consult a healthcare professional if you have concerns.

  • Content: All content on this site (text, images, brand) belongs to Jones Trust Your Gut. Please don’t copy it without permission.

  • Liability: We do our best to provide accurate info and safe products, but we cannot be held liable for misuse or issues outside our control (like postal delays).

returns & Refunds policy

We want you to be happy with your purchase. Here’s how it works:

  • Supplements (e.g., collagen): Return unopened items within 14 days for a full refund.

  • Ferments (e.g., kimchi, sauerkraut, ACV): As these are perishable, we unfortunately cannot accept returns unless the product arrives damaged or faulty.

  • How to return: Email us at [jones@jonestrustyourgut.co.uk] with your order number. Customers cover return postage unless the item is faulty.

  • Refunds: Once we receive and check the product, refunds will be processed within 7–10 working days back to your original payment method.

Shipping Policy

We currently ship to: [UK only / UK & EU / specify].

  • Processing time: Orders are packed and shipped within [3-5 days] UK only.

  • Delivery time: Standard shipping takes [3-5 working days].

  • Shipping costs: Flat rate of £6.95, free shipping over [£60].

  • Delays: During holidays or busy periods, shipping may take longer. We’ll let you know if there are any major delays.

Cookies Policy

We use cookies (small files stored on your device) to:

  • Make sure our site works properly

  • Remember your preferences

  • Understand how people use our website (analytics)

  • Share relevant content and offers (marketing cookies)

You can change your cookie preferences anytime in your browser settings. Some cookies are essential for the site to work - without them, checkout won’t function properly.

Health Disclaimer

Our products are designed to support wellness — but they are not medical products.

  • They are not intended to diagnose, treat, cure or prevent any disease.

  • Individual results may vary.

  • Always consult your doctor or healthcare provider if you are pregnant, breastfeeding, on medication, or have any health conditions.

  • By purchasing and using our products, you accept responsibility for your own health and wellbeing.

Environmental Policy

At Jones Trust Your Gut we want to leave the world to our children in a better state than we found it.  This policy sets out our contribution with the following targets: 

  1. ZERO CARBON - We will target zero carbon contributions from Jones Trust Your Gut activities, from field to customer.

  2. ZERO TO LANDFILL. Our products are plastic free and our packaging is fully compostable or recyclable. We aim to send 0% production waste to landfill.

  3. LOCALLY SOURCED – we are farmers from Wales. We are proud to support British farming, sourcing seasonally available products from the UK where possible

  4. NATURAL PRODUCTS - We use no artificial ingredients, preservatives or colours. Ever.

  5. BIODIVERSITY – Across our land, including our ancient apple orchards, we will ensure that we create space for whole eco-systems to flourish.

Food policy

We want to help people improve their lives by eating better food.   

Many of us have poor diets that curtail the quality of life.  Through better diet, we improve our chances of a healthy life and avoiding a range of critical diseases including heart disease, cancer, diabetes and alzheimers. 

We started the business because we wanted to help people.  These are the things we will strive to do: 

  1. THE IMPORTANCE OF GUT HEALTH. We want to share what we know about the importance of great gut health. This starts from the point that we feel better when we give our gut some love

  2. NATURE HAS THE ANSWERS. We love science at Jones Trust Your Gut. Some of us spend an unhealthy amount of time trying to understanding quantum field theory. But when it comes to food, we believe that nature rather than laboratories have the answers. The best way to manage chronic illnesses is to improve diets early rather than medicate later. We believe the easiest and best way is to focus on getting a wide range of wholefoods (we target 30 per week) rich in natural fibre, vitamins, minerals and anti-oxidants

  3. HANDCRAFTED FOR THE BEST FLAVOUR. Eating is one of life’s pleasures. Eating the good stuff should be enjoyable

  4. RAW, LIVE AND UNPASTEURISED. We never pasteurize our food, so we leave in friendly microbes from fermentation

  5. NO BULLSHIT. We will clearly label our products and not oversell health claims. You will never see us claim that Apple Cider Vinegar is probiotic or can change your blood pH

We will remain alert to emerging or new evidence and work with nutritionists, food industry experts and fellow food companies to improve our knowledge and products.

Broken Item Policy

We take a lot of care in packing your jars safely, but occasionally a courier mishap happens and something arrives broken. If that ever happens, here’s our promise:

  • REPLACEMENT OR CREDIT: We’ll always either replace the broken item or give you credit/refund — whichever works best for you.

  • FAIRNESS FIRST: If one jar is broken, we’ll cover that jar. Sometimes we’ll go a little further to make sure you’re not left short, but we can’t send out unlimited extra jars.

  • WHY WE CAN’T ALWAYS RESEND: As a small family business, each courier shipment costs us £12 before we even add the product. We’d love to offer “Amazon-style free replacements,” but sadly that just isn’t possible for a business of our size.

We hope you understand — we want you to feel looked after, but also need to keep things sustainable so we can keep making the products you love.

Thank you so much for supporting a small brand like ours.